About Us

Most helpdesk software makes you choose between two bad options: an expensive SaaS platform that bills per agent forever and stores your customers’ data on someone else’s servers, or a free tool that’s really a lead-generator for the paid tier. Teams already running WordPress shouldn’t need either one.

ThickGrass was built to be the third option: a complete, self-hosted support desk that installs like any other WordPress plugin, keeps every ticket in your own database, and doesn’t charge you more the more your team grows.

Who’s behind ThickGrass

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What we believe in

• Your data is yours. Tickets, calls, and knowledge base articles live in ThickGrass’s own database tables — nothing about running the plugin requires sending customer data to a third party.
• Nothing should be hardcoded. Statuses, priorities, categories, business hours, role mapping, email templates — if it’s a list of values, it’s configurable.
• A license shouldn’t hold your data hostage. If a license lapses, ThickGrass keeps working — fully. Only automatic updates and a quiet admin reminder are affected.
• Support software should work with what you already have. No dependency on a specific theme, page builder, or host.

Get in touch

Questions about whether ThickGrass fits your team, or ready to get a license? Contact us.