Helpdesk & Ticketing for WordPress

Enterprise-grade support, 

               without the subscription tax.

ThickGrass runs on your own WordPress install — tickets, SLAs, automation, live chat, SSO and reporting, in one plugin. One-time license. Your server, your data.
Get ThickGrassSee it in action
Self-hosted, own your dataNo per-agent SaaS fees
SSO & Azure AD ready
On-time resolution
Auto-escalation built in
One-time license, not a subscriptionRuns on your own server
GDPR-friendly data residency
Full source, no vendor lock-in
Everything included

One plugin, the whole helpdesk stack

No add-on marketplace, no per-feature upsells — automation, chat and reporting ship in the box.

Ticketing

Full lifecycle: comments, approvals, attachments, merges and multi-channel intake.

SLA & Scheduling

Business-hours-aware SLAs with auto-escalation, auto-close and recurring tickets.

Automation Engine

Trigger-condition-action rules that route, tag and notify — no code required.

Live Chat & Calls

Real-time chat, calls and email piping, alongside your ticket queue.

SSO & Directory Sync

Azure AD / SSO login and directory-driven agents, orgs and roles.

Knowledge Base

Self-service articles and a discussion board, scoped by group or location.

Reporting & Wallboard

KPIs, dashboards and a live wallboard for the support floor.

API & Webhooks

REST API, webhooks and email-link approvals for easy integrations.
Product tour

Built for support teams
that outgrew basic ticketing

SLAs that actually enforce themselves

Business-hours-aware timers, automatic escalation, and auto-close for stale tickets — configured once, enforced every time.
Business-hours & holiday calendars
Auto-escalation before breach
Recurring ticket schedules

Automation without a workflow tool bolted on

A registry-based trigger → condition → action engine handles routing, tagging and notifications, so agents stop doing it by hand.
No-code rule builder
Runs on ticket, comment and SLA events
Extensible for custom conditions

Reporting your managers will actually open

KPI dashboards and a live wallboard, built from the same data your agents already work in — no separate BI tool to maintain.
Whitelisted, injection-safe report fields
Live wallboard for the support floor
Exportable KPI dashboards
Why not another SaaS helpdesk

You already pay for WordPress hosting,
stop paying per agent too.

Most helpdesk tools bill per agent, per month, forever. ThickGrass is a plugin you own.


$0

per-agent monthly fees

100%

of your data stays on your server

1×

one-time license, not a subscription

EU

data residency, by default

Ready to take control of your support?

Single-site, agency and unlimited licenses available — one-time price, yours to keep.
See pricingTalk to us

ThickGrass

Self-hosted helpdesk & ticketing for WordPress. Own your data, skip the per-agent tax.

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© 2026 ThickGrass. All rights reserved.
Built on WordPress. Licensed independently.