Features
Everything your support team needs, in one plugin
No add-on marketplace, no per-feature upsells.
Ticketing, SLAs, automation, chat, SSO and reporting all ship in the box.
Ticketing, SLAs, automation, chat, SSO and reporting all ship in the box.
Ticketing
Full ticket lifecycle in one place: intake, comments, internal notes,
approvals, attachments and merges — across email, web form and portal
approvals, attachments and merges — across email, web form and portal
- Multi-channel intake (portal, email, API)
- Internal notes vs. customer-facing comments
- Approvals with email-link actions
- Attachment handling with capability & scope checks
- Ticket merges and duplicate detection
SLA & Scheduling
Business-hours-aware SLA timers that escalate automatically before a breach, plus auto-close for stale tickets and recurring ticket schedules.
- Business-hours & holiday calendars
- Automatic escalation before SLA breach
- Auto-close for inactive tickets
- Recurring tickets on a schedule