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Tired of Per-Agent Pricing? A Zendesk and Freshdesk Alternative Built for WordPress
Every helpdesk SaaS pitch sounds the same at first: clean dashboard, fast setup, generous free trial. Then you hit the…How ThickGrass Delivers Webhooks (So Your Slack/Zapier Integration Doesn’t Silently Break)
A lot of software "has webhooks" in the sense that a ticket gets created and, synchronously, right there in the…One Support Desk, Every Channel: Live Chat, Call Logging, and Email-to-Ticket in ThickGrass
Support rarely arrives through one door. Someone starts a live chat, someone else calls the front desk, and a third…Duplicate Tickets and Wrong Ticket Types: How ThickGrass’s Merge and Transfer Actually Work
Two support-desk problems look similar on the surface and need completely different handling: a customer accidentally files the same issue…ThickGrass vs Deskuss: Which Self-Hosted WordPress Helpdesk Should You Choose?
ThickGrass vs Deskuss: Which Self-Hosted WordPress Helpdesk Should You Choose? If you're comparing WordPress helpdesk plugins, you've probably already run…Self-Hosted Helpdesk with Microsoft 365 Sign-In: SSO, Directory Sync, and Data That Never Leaves Your Server
Most companies evaluating helpdesk software are thinking about ticket queues and SLAs. IT is usually thinking about something else entirely:…The ThickGrass Features Most Teams Don’t Know They Need Yet
Every helpdesk pitch leads with the same three features: tickets, SLAs, a knowledge base. ThickGrass has all three, but the…How WordPress Agencies Can Offer Client Support Without Paying Per Seat
If you run a WordPress agency, you've probably already reinvented support in some improvised way — a shared inbox, a…Hello world!
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